The Backbone Behind High-Performing Firms
Bilingual case managers, legal staff, and medical back-office teams powered by AI workflows and proven systems — so your firm can scale without scaling overhead.
Trusted by law firms & medical practices across the U.S.
Mendez and Sanchez
Law Firm
JT Legal
Law Firm
ExpertMRI
Medical Imaging
EZ Liens
Lien Services
Pathway Law
Law Firm
CAS Sports and Spine
Medical Practice
Hawthorne Surgery Center
Surgery Center
PFD
Professional Services
Mendez and Sanchez
Law Firm
JT Legal
Law Firm
ExpertMRI
Medical Imaging
EZ Liens
Lien Services
Pathway Law
Law Firm
CAS Sports and Spine
Medical Practice
Hawthorne Surgery Center
Surgery Center
PFD
Professional Services
150+
Firms & Practices Served
98%
Client Retention Rate
Millions
Collections Recovered
12 States
U.S. Coverage
Built Different.
For a Reason.
Most outsourcing firms are generalists. Pilar was built from the ground up for personal injury law firms and medical practices — and that difference shows in every case we touch.
Industry-Specific Expertise
We don't do general staffing. We specialize exclusively in personal injury law and medical practices — so our team already speaks your language on day one.
Fully Bilingual Operations
Every team member is fluent in English and Spanish. Serve your entire client base without language barriers slowing down intake, follow-ups, or negotiations.
AI-Powered Workflows
We layer automation into your operations — from intake to lien tracking — so your team handles more cases without adding headcount.
Dedicated, Embedded Staff
You get a real team that works exclusively for you — not a shared call center. They learn your systems, your clients, and your standards.
Scales With Your Firm
Whether you're handling 50 cases or 500, we scale up or down without the overhead of traditional hiring, onboarding, or HR headaches.
Fast Deployment
Most firms are fully operational within 2 weeks. We handle training, integration, and setup — you just keep doing what you do best.
Ready to see the difference?
Book a free 30-minute strategy call — no commitment, no pitch deck.
Built for Law Firms.
Optimized for Personal Injury.
From first intake call to final settlement, we manage every operational layer of your PI practice — so your attorneys can focus on winning cases.
Case Management Support
Intake to settlement lifecycle support, case tracking, updates, and client communication.
Bilingual Legal Staff
Spanish-speaking case managers, intake specialists, and client relations support.
Outsourced Attorneys (Bilingual)
Demand writing, file review, litigation support, and document drafting.
Intake & Lead Conversion
24/7 intake teams with AI-assisted qualification and full CRM integration.
Medical Records & Subpoenas
Record retrieval, subpoena processing, and provider follow-ups.
Personal Injury Collections
Aggressive lien follow-ups, insurance coordination, settlement recovery tracking, and AR cleanup — all handled by dedicated collections specialists.
- Aggressive lien follow-ups
- Insurance coordination
- Settlement recovery tracking
- AR cleanup and optimization
"Recover more. Faster. With dedicated collections teams."
24/7
Intake Coverage
100%
Bilingual Teams
3x
Faster Case Movement
40%+
Cost Reduction
End-to-End Back Office
for Medical Practices
We handle the operational complexity of running a medical practice — from patient scheduling to PI lien coordination — so your clinical team can focus on care.
Scheduling & Patient Coordination
Appointment scheduling, calendar management, and automated patient reminders.
Medical Records Management
Records organization, retrieval & processing, and full EMR support.
Subpoena & Legal Coordination
Handling law firm requests, document preparation, and compliance workflows.
Billing & Collections (PI-Tied)
Insurance follow-ups, PI lien tracking, and full revenue cycle support.
Admin & Back Office Support
Front desk overflow, data entry, and patient communication management.
Ready to streamline your practice?
Get a custom back-office plan built around your practice's specific needs.
Medical + Legal Crossover Expertise
Uniquely positioned to bridge the gap between medical practices and PI law firms — handling both sides seamlessly.
Powered by AI.
Executed by Experts.
We layer intelligent automation on top of trained human teams — creating an operations engine that's faster, more accurate, and infinitely scalable.
47 tasks
automated this hour
Error Rate
0.3%
vs 8.2% industry avg
AI-Assisted Intake & Call Handling
Intelligent qualification of leads 24/7 with zero drop-off.
Workflow Automation
Repetitive tasks automated so your team focuses on high-value work.
Smart Case & Task Routing
Cases automatically assigned to the right specialist at the right time.
Performance Tracking Dashboards
Real-time visibility into every case, task, and team metric.
Reduced Error + Faster Turnaround
Structured workflows eliminate human error and compress timelines.
CRM & EMR Integration
Plug directly into your existing systems — no disruption.
"We don't replace people. We enhance them with AI."
How It Works
From first conversation to full operations — we move fast, integrate seamlessly, and scale with you.
Assess
We analyze your current operations, identify bottlenecks, and map out exactly where we can add the most value.
Operations audit, workflow mapping, gap analysis
Build
We assign a dedicated team and design custom workflows tailored to your firm or practice.
Team assignment, SOP creation, training
Integrate
We plug directly into your existing systems — CRM, EMR, case management software — with zero disruption.
CRM/EMR integration, system setup, go-live
Scale
As your firm grows, we add staff and automation layers to match your pace — no hiring headaches.
Team expansion, automation layering, reporting
Why Firms Choose Pilar
The operational backbone serious firms rely on
40–70%
Overhead Reduction
No Hiring
Scale Internally
Bilingual
Ready Immediately
Faster
Case Movement
Process
Driven Execution
Results That Speak for Themselves
Real numbers from real clients — here's the measurable impact Pilar delivers every day.
Clients Served
Law firms & medical practices across the U.S.
Hours Saved
Average reduction in admin workload per client
Accuracy Rate
Across all document processing & data entry tasks
Faster Turnaround
Compared to traditional in-house staffing models
States Covered
Active client operations spanning the entire U.S.
Collections Recovered
Helped clients recover through optimized billing workflows
* Figures based on aggregated client data and internal performance benchmarks.
Common Questions,
Straight Answers
Everything you need to know about working with Pilar — from pricing to onboarding to day-to-day operations.
Pricing & Cost
Onboarding & Timeline
Team & Operations
Security & Compliance
Still have questions?
Our team is happy to walk you through anything in a quick 15-minute call.
Build Your Back Office
the Right Way
Get a custom staffing and automation plan tailored to your firm — no commitment required.
No commitment required • 15-minute consultation
Pilar is not a staffing company.
We are your operations engine.